Refund Policy

Effective 2026-10-22 · Version 2026-10-22

7-day refund

You can get a full refund within 7 days of your purchase if you've answered fewer than 320 questions in the course you bought. Questions are counted when you submit an answer, in any mode. To ask, email [to be completed] from the address on your account, with the date of purchase. We reply within 3 business days.

How refunds are paid

• Refunds go back to the original payment method through Stripe. Your bank may take 5–10 business days to show it.
• When a refund is issued, the access that purchase gave ends.

After 7 days, or from 320 questions

Purchases aren't refundable, except:

• where the law where you live requires a refund;
• if we couldn't provide the service you paid for, for example a long outage.

Starting access immediately

At checkout you ask for access to start right away. Under EU and UK consumer law, the 14-day right to withdraw from a digital purchase ends once access begins, when you've agreed to that. This policy's 7-day refund applies in addition to any rights the law gives you.

Deleting your account

Deleting your account doesn't refund remaining access automatically. Ask for a refund first if you're eligible.

Disputes

If something went wrong with a payment, please contact us before opening a dispute with your bank. We can usually fix it faster.